More value from every stay.
Maqam helps hotels sell more services, collect every payment and run guest requests — all through WhatsApp. Nothing for guests or staff to download.
How can we serve you today?7:41
Enjoy your morning!7:51
Your hotel is losing value, quietly.
The services are there. The guests are there. But the path between them still runs through a phone call to reception.
Missed sales
Guests would happily buy the coffee or the laundry — they just never see it at the right moment.
Uncollected payments
Served first, posted later, sometimes never. Reconciliation becomes guesswork.
Wasted amenities
Non-essential items placed in every room by default — and often thrown away unused.
Lost requests
No owner, no timestamp, no follow-up. Nobody knows if the towels ever arrived.
Not a chatbot. A complete service.
Ordering, payment, dispatch, delivery and reporting — connected in one system, with WhatsApp as the front door.
Scan. Chat. Order.
A QR code in every room opens your hotel’s official WhatsApp. Guests browse your services and pay securely — before anything is prepared.
- Your menu, prices and photos
- Secure payment links via a licensed provider
- Live updates until delivery
Your team works on WhatsApp too.
Every request becomes a task with an owner, a timer and a full history. One tap to accept, start and complete — no new app to learn.
- Routed to the right department and shift
- Service-time targets with automatic escalation
- Guests notified the moment it’s done
One dashboard. Every riyal, every request.
Revenue, collection, service times and amenity savings — live, in one place.
The right offer. At the right moment.
Maqam learns what each guest enjoys and suggests it when it matters — no spam, no unnecessary discounts.
- Guest preferencesBuilt from orders and responses, with the guest’s consent.
- Perfect timingCoffee in the morning. Laundry on day three of a long stay.
- Real profit, not vanity metricsWe measure the extra profit each offer creates — not message counts.
Same cappuccino as yesterday? Add a fresh croissant?
Four engines. One platform.
Personal offers
Sell more of what you already offer, to the guests most likely to want it.
↑ Contribution marginPay before serving
Payment links, confirmations and clean reconciliation for every paid service.
↑ Collection rateAmenities on demand
Offer eligible amenities on request instead of by default — and track the net saving.
↓ Waste & manual workSmart dispatch
Right task, right person, right shift — with timers, escalation and full history.
↑ Speed & qualityChoose the path that fits your hotel.
Two alternative ways to start with Maqam. We begin with a focused scope — café, laundry and room amenities — and measure results before expanding.
45-day paid trial
- 1 hotel · 3 service categories
- Up to 200 requests during the trial
- 45 days with full onboarding
- Review results before signing an ongoing subscription
6-month agreement
- Discount applies to subscription fees only
- 6-month operating agreement
- No free months — all costs are clear from day one
- Cannot be combined with the trial offer
Subscription pricing after the offer.
Slide or type your room count and see your subscription instantly.
Prices in Saudi Riyals, excluding VAT. Payment-processing charges are set by the licensed payment provider, disclosed before activation, and are separate from Maqam’s fees.
PMS/POS integration and custom development are not included. Launch depends on technical readiness and official WhatsApp activation. This is an indicative, non-binding offer until scope and contract are approved.